Troubleshooting

Initiating a Factory Reset

Disclaimer:

Before doing a factory reset, select

Option 1, Power up as normal

or

Option 2, System restore

. The first transaction processed after a factory reset can take 5 to 15 minutes, depending on how the card reader is connected and the internet connection. If you have problems with a Miura card reader, you can do a factory reset. The Miura M010 reset button is located in a small hole on the upper side of the reader, next to the power button on the device.

To start a factory reset:

Insert the tip of a straightened paper clip in to the reset button hole. The reset button is located in the hole next to the power button.
Push the reset button using the paper clip.
On the device, press
3
to select
Total factory reset
.
Confirm your selection by pressing
ENT
(shown in green).
The card reader will perform a complete factory reset. This will take some minutes to complete.

Mounting the Miura Drive When USB Serial Mode is Enabled

To mount the Miura drive:

Insert the tip of a straightened paper clip in to the reset button hole. The reset button is located in the hole next to the power button on the device.
Hold down the number
9
key on the device and push the reset button with the paperclip.
Connect the Miura M010 card reader to a PC via USB. After a short delay, a new drive called
MIURA
should appear.

Disabling USB Serial Mode

To disable USB Serial Mode, complete a factory reset as described in Initiating a Factory Reset.

Troubleshooting the Bluetooth Connection

To resolve issues with the Bluetooth connection to your Miura card reader:

Check the pairing of the card reader with your Bluetooth connection. If this action does not solve the issue, see the next step in this section.
Restart the card reader and pair it with your Bluetooth connection. If this does not solve the issue, see the next step.
Complete a factory reset and reconnect the card reader with your Bluetooth connection.

Pairing the Card Reader with Bluetooth on iOS / Android to Start a Transaction

In order to be used for processing a transaction, the card reader must be:

Turned on
Paired with your iOS / Android device via Bluetooth
Not in Sleep mode

To pair the card reader:

Before starting a transaction, make sure the card reader is paired with your device.
Turn on the reader by pressing the power button.
Activate the card reader from Sleep mode by pressing any key.
On iOS devices: Make sure the Bluetooth connection is active, which is indicated by the black Bluetooth symbol appearing next to the battery symbol on the device screen. The connection is usually automatic after you wake the reader from sleep mode. You can also manually activate the Bluetooth connection by tapping to select the card reader in your iOS device's Bluetooth settings, after the reader has left the sleep mode.
Start a transaction.

Restarting the Card Reader

To restart the card reader:

Hold down the power button for more than five seconds.
Start the device again by pressing and immediately releasing the power button.
Remove the card reader from the list of connected Bluetooth devices on your phone.
Repeat the Bluetooth pairing process.
Verify that the card reader is turned on and not in sleep mode (see above).
Start a transaction.

Managing Tampered Card Readers

The Miura card reader has a tamper detection system to detect unauthorized manipulation of the reader hardware. This system can, for example, detect if the device has been tampered with so that eavesdropping can be done on the PIN entered by the customer. The detection system is triggered when a person tries to open the card reader case or when the reader is dropped hard onto the floor. When the tamper detection system is triggered, the Miura card reader screen will cease to function and only display the

TAMPERED

prompt. If this situation occurs, contact your hardware provider to get the card reader replaced.